ALLENDALE, Mich. — An Allendale family is frustrated with Consumers Energy after being forced to live in a hotel for nearly two months.
Back in December their home caught fire after an alleged drunk driver plowed right into it.
A temporary trailer on site for the family to live in was without electricity for weeks.
HOUSE DESTROYED
“My husband got phone call from our neighbor telling us our house was on fire,” said Cathy Dalton.
She and her husband Dewayne were both at work when they got that call. Their home on 92nd
Avenue and Pierce Street was on fire.
A driver hit the house on December 16th slamming right into the main room.
“He missed the corner to turn and went into the side of our house and that was right in where the living room is and that’s where our gas line was,” said Dalton.
Police arrested the 29-year-old down the road after he took off and charged him with OWI and High BAS along with hit and run.
Everything inside the Dalton home was damaged or destroyed including all of their clothes.
“We have to demolish it and rebuild.”
HOTEL STAY
The very next day after the fire the family came to Staybridge Suites in Holland. It’s several miles from their property in Allendale but the only place they could go with their dogs Charlie and Laya. The two made it out of the fire.
“They dropped a temporary mobile home on our lot on January 5th. It gives us an opportunity to be on our property with our dogs, we also have chickens so my husband’s going back and forth every day taking care of them and then we can just stay there until the new house is built,” said Dalton.
WAITING GAME
Cathy tells me she got a notification at the end of December from Consumers acknowledging the need for temporary electricity. But 50 days later it still was not hooked up even though crews installed a power pole on January 11th.
“Everything was all set and ready but consumers kept dragging their feet as far as, ‘well they have to design the wiring’, they have to just different things that kept prolonging it. And we would call and then somebody wouldn’t know anything, then we’d contact the supervisor and they’re like, ‘well no, you need to talk to this person.’ and it was like, well they told me to call you,” said Dalton.
The family got another delay on MLK Day. Cathy says Wachovia, the company that dropped the trailer off, also kept trying Consumers since they had to be there to finish the process. The date then changed to March 8th at the latest.
That’s when Cathy contacted the Fox 17 Problem Solvers.
“It’s hard. It’s very hard living in a hotel two dogs, and just the runaround is very stressful. We just need to get back to some kind of normalcy,” she said.
RESPONSE FROM CONSUMERS
After Fox 17 contacted Consumers the electricity was hooked up the very next day.
The company apologized for the delay.
A spokesperson says they did not get the request for new service until December 22 and didn’t get approval from the customer until January 10th.
Then they had to design everything which was finished on January 22nd. There was also a delay getting a road permit from Ottawa County due to a computer issue at Consumers.
NEW HOME
The family and their dogs are just hopeful to finally get back home.
“Once they hook the electric up then everything else can be completed and then we can get in there,” said Dalton.
As for the rebuild on the family’s new home, that should take about 6-to-7 months.
State Farm, Cathy’s employer and insurance provider, is covering everything.
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