Accidental activations are quite common. According to CR’s survey results, they are actually more common than intentional activations.
Rob Flippo, the CEO of MobileHelp, a medical alert systems manufacturer, says his company hears from users all the time whose pets have set off an in-home device by stepping on the button.
Systems with fall detection often erroneously register falls. “If you make it too sensitive, it thinks you are falling all the time,” he says. “If it’s not sensitive enough, it won’t detect a fall. You have to balance the two of those.”
In the case of either event, most devices have a cancel button, Orlov says. Be sure you know (or your loved one knows) where that button is and how to use it.
When a call isn’t canceled right away, monitored devices will connect to a call center. If the user is fine, they can simply tell the dispatcher that it was an accidental activation, which ends the interaction. In a situation where they can’t be reached but have a list of programmed emergency contacts, the call center will go down the list. If no one is reachable, emergency responders will be dispatched.
With nonmonitored devices, there are fewer exit ramps. If the user doesn’t immediately cancel the activation, the device will go through a preconfigured list of contacts. If no one answers, the device will contact 911.
The seven brands in CR’s medical alert ratings all offer monitored systems.
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November 18, 2020 at 06:01PM
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How to Handle Accidental Activations and Other Issues With Medical Alert Devices - ConsumerReports.org
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